My objection to Apple is their highly predatory approach to IP protection. They are (and have been) master patent trolls. I was seriously considering buying an iPhone 5 until their recent victory over Samsung. Now, they can lick my balls. I almost want to buy an S3 out of spite.
However, from a design and manufacturing POV, Apple is exceptional, and IMO deserves being considered visionary.
As for charging for customer support it's a crazy complex issue. If you want quality customer support, paying people who know WTF they're talking about, it's going to cost you, either in the product price or as a support price. Decoupling from the product price at least allows super users to reduce their total cost of ownership.
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